Information and Terms & Conditions

Please read the following Information and Terms and Conditions carefully before ordering any products from our site.  You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.

Customer Service

It is our mission to provide affordable, high quality and an increasingly varied choice of toys, gifts and surprises.We hope that you will never be disappointed with our effort to achieve the highest standards of customer service however if there is something that you not completely happy with then please contact us.

Our Guarantee to You

All orders are covered by our 28 days no quibble guarantee.We guarantee that if you are not completely satisfied with your purchase, we will exchange it or give you a full refund with no questions asked, provided you return it to us within 28 days. Please tell us your reasons for returning the items as we value your comments. We check all goods before they leave our premises but, should there be any discrepancies or damage in transit, please telephone us immediately on: 07809 875067

Customer Feedback

Feedback is very important to us as it enables us to constantly improve. We would therefore welcome any comments or suggestions. If there are any products you would like to see on our website or an event which you would like us to attend then please contact us..

Environmental Policy

We endeavour to buy from companies who take their responsibilities to the environment seriously. We personally endeavour to recycle our waste wherever possible. We also use recycled paper and boxes where possible and are constantly looking at ways to improve our environmental commitment.

Safety

Please be reassured that all our toys comply with EC Toy Safety regulations and, where appropriate, carry the CE mark. Some items contain small parts and are therefore not recommended for children under three (as indicated). Wherever possible we give age recommendations but please use them as a guide, not in place of your own judgement. Do e-mail or phone us if you have any questions or concerns. All our wooden toys have non-toxic paints or stains, are lead free, and have passed all required child safety tests.

Age Guides

Ages are used as a recommended or suggested guideline only. For instance, some items are not recommended for under 3s as they contain small parts, but many others would be very suitable for a bright 2 year old. We have therefore added our recommended age to products alongside the manufacturer’s minimum age.

Gift Wrap Service

Sending a present? We can wrap your gift in handmade paper and send it directly to the recipient along with a beautiful gender neutral postcard handwritten with your personal message. Cost £4.50 per recipient. Please select this option at checkout.

Birthday Club

Joining our Birthday club enables us to send you a unique discount code to spend during the run up to each childs birthday. All information collected will be kept strictly confidential for our sole use, please refer to our Privacy Policy for more information. If at any time you wish to opt out then please contact us.

Mailing List

Joining our Birthday club enables us to send you our weekly newsletter. All information collected will be kept strictly confidential for our sole use, please refer to our Privacy Policy for more information. If at any time you wish to opt out then please contact us.

Online Ordering

Once an order has been placed we will confirm that your order has been received by sending an e-mail to the e-mail address you provide in your registration form. This does not constitute acceptance of your order, nor does it guarantee that all items are available at the prices shown in the confirmation. However, in the event of there being any discrepancy in price, or should any product be no longer available we will telephone you, or send you an e-mail to explain the position and to ask for your instructions. We will not vary your order without your agreement.Payment will be debited to your account before dispatch of your purchase. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Availability

We do our very best to make sure that we have every item listed on our website in stock and keep the website updated if we do run out. However, because of the popularity of our unique range this is not always possible at very busy times. So especially in the run up to Christmas please order early to avoid disappointment.

Product Information

Every effort has been made to ensure that the information shown on this website is accurate. However Nurtures unfortunately cannot accept responsibility for any errors made. All measurements are approximate. Colours may vary slightly from those shown.

Price Information

Nurtures takes great care to ensure that the prices displayed are accurate. However our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will normally verify prices as part of our order procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount and refund the difference. If a product’s correct price is higher than the price stated on our site we will either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection which will be at our discretion.
We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation.
Prices are correct as of Wednesday 24th February 2016

Discounts and Offers

We often have some fantastic special offers and clearance sales to make way for new stock. These will only be available for the dates advertised and we reserve the right to withdraw any offer or discount code at any time. However, unfortunately any offer that includes free delivery or free postage and packing applies within mainland UK only.

Payment Options

We are able to take payments by debit or credit card via Paypal (you do not need a Paypal Account to be able to do this) or direct from your Paypal Account. We choose to use Paypal to receive payments online as it is safe, secure and best of all FREE for our customers.We are able to do this through our online ordering system or:

• By phone: 07809 875067

• By email: ed@nurtures.co.uk

As all of our payments go via Paypal please refer to their Privacy Policy regarding the security of you card details.
Please note that the majority of card issuers either cover all the charges that may result from unauthorised use of your credit card or debit cards, or may limit your liability to £50 however Nurtures will not accept any use for card misuse.

Dispatch and Delivery

We endeavour to dispatch in stock items on the next working day with a delivery time of 24-72 hours from dispatch, however during peak and seasonal times, delivery can take between 7-10 working days. We will notify you if we know this to be the case.We offer a flat rate delivery charge of £4.50 or free delivery to all customers on orders over £75
For Express Delivery we offer a same day dispatch on orders placed before 2pm using guaranteed next day delivery service at a cost of £8.50.For orders outside of the UK please contact us before placing the order so that individual prices can be provided on a case by case basis. Please not that unfortunately due to restrictions in our public liability insurance we are not able to ship to USA or Canada.

Returns, Exchanges & Refunds

If you are not satisfied with any purchase, simply contact us quoting the order reference from your confirmation email and return the item within 28 days, in its original condition and packaging, for an exchange or full refund of purchase price.
Claims for damaged or missing goods must be made within 8 working days from date of dispatch.
With the exception of faulty goods, postage charges are not refundable. Please note that, when returning an item, the parcel is your responsibility until it reaches us. Please ask for ‘proof of posting’ from your post office (free of charge), or use insured ‘Special Delivery’, or a courier service, for more valuable items.

General Terms

1. Any contract between us, whether for use of the site or in relation to the purchase of products through the site will be governed by the laws of England and Wales and both parties, (you and Nurtures) submit to the non-exclusive jurisdiction of the English Courts.
2. Nurtures has taken every care in the preparation of the content of this web site, however we cannot guarantee uninterrupted and totally reliable access to this web site and so, therefore, cannot guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, Nurtures disclaims all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this web site and will accept no liability for any loss or damage arising as a result of problems with access.
3. Nurtures shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this web site.
4. Certain links during the ordering process will lead you to another website which are not under the control of Nurtures. When you activate this you will leave the web site and Nurtures has no control over and will accept no responsibility or liability for the material on any web site which is not under the control of Nurtures.

Privacy

At Nurtures we do not sell or pass on our mailing list to any other company. We will protect your privacy, and your details will remain confidential. Please click here to view our Privacy Policy.